Frequently asked questions

How long does shipping take?
We ship most orders within 2 business days. Delivery usually takes 3 to 7 business days after that, and we email you a tracking link when your order ships.
Where do you ship?
We ship within [your country]. You'll see the shipping cost at checkout before you pay.
Can I return or exchange an item?
Yes. You can return unused items within 30 days of delivery. Our Return Policy explains how to start a return.
Can I change or cancel my order?
Email us as soon as you can. If your order hasn't shipped yet, we can usually change or cancel it.
Which payment methods do you accept?
We accept major credit and debit cards. You pay at checkout, and we never see your full card number.
How can I contact you?
Email us at [your contact email] or use the form on our Contact page. We reply within one business day.